FAQs

Order Management

An item is missing from my shipment?

Please check inside all cello wraps to check your order has not been combined into one cello with other stickers ordered. If this is not the case then give our customer team a call on 0800 0432273 and they can look into this for you.

Payment Options

How do I make payment for my sticker order?

You will need to make payment using a card when you check out.  We use stripe as our payment provider and they accept: Visa, Mastercard, American Express, &  JCB

Do you take orders on account?

From our website we do not take orders that are paid on receipt of invoice.  Payment needs to be made at check out.

If you are a school or organisation wishing to place a substantial order we can discuss this with via email or on the phone - for this we can raise an invoice.

Will I get an invoice for my purchase?

This will be emailed to as part of your purchase confirmation.

Delivery

How long does it take for my order to arrive?

Royal Mail Deliveries - Up to 5 days

Courier Deliveries - Up to 3 days

 How much does shipping cost?

 Delivery will be by First Class Royal Mail for orders up to £24.99 and will be charged at £2.00 per delivery.

Delivery will be by Courier for orders £25.00 and over and there will be NO SHIPPING CHARGE for these orders

My order never arrived!

Please allow up to 5 working days for your delivery to arrive.  If it has not arrived in this period please contact our customer service team.  Please have your order confirmation number to hand so that we can quickly find your information.

Do you ship abroad?

No we only ship to UK addresses

Returns & Refunds

How do I return an unwanted product?

Please return unwanted goods unused in their original packaging to:

Returns Department

Cauliflower Group Ltd

Unit 52 Woolmer Way

Bordon

GU35 9QF

Please return your goods within 30 days.

Refunds will only be made on goods that can be resold.

Unfortunately refunds will not be made on sales of customised stickers where the customer is responsible for the error that has occurred. (ie spelling mistake)

Custom Stickers

Do you do custom designs?

Yes we can create custom stickers for you - a minimum order will apply - please call the office for enquiries.

You can also make suggestions for stickers you would like us to develop on our  'Contact Us Form'

Do you do personalised stickers?

Yes - this is a developing range so we are adding more stickers each month - if you have something in mind please contact us through our 'Contact Us Form'